RETURNS & REFUNDS POLICY
RETURNS & REFUNDS
Return Window
Returns are accepted within 14 days of delivery.
To be eligible for return, items must be:
• Unworn
• Unwashed
• In original condition
• With all original tags attached
Items that show signs of wear, alteration, or damage may be declined.
Final Sale Items
Items marked Final Sale are not eligible for return or refund.
Return Approval
To initiate a return, please contact:
info@arden-n-tide.com
Include:
• Order number
• Items being returned
Returns sent without prior approval may not be processed.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is confirmed faulty.
We recommend using a tracked return service, as Arden & Tide is not responsible for parcels lost in transit.
Refund Processing
Once your return has been received and inspected:
• Refunds are processed within 3–5 business days
• Your bank may take 5–10 business days to reflect the funds
Refunds are issued to the original payment method only.
Original shipping costs are non-refundable unless the item is confirmed faulty.
Delivered Orders
Orders confirmed as delivered by the carrier are not eligible for refund unless the items are returned according to our return policy.
Faulty Items
If you receive a faulty item, please contact us within 48 hours of delivery.
We will arrange a replacement or refund where appropriate.