SHIPPING & DELIVERY POLICY

Shipping & Delivery

We provide tracked delivery across Australia.

Each order is carefully prepared and quality-checked before dispatch.

Orders are processed within 2–4 business days.

Orders placed after 2PM AEST will begin processing the following business day.

Once dispatched, delivery typically takes 5–10 business days depending on your location.

Delivery windows are estimates and may vary slightly during peak periods.

All orders include full tracking.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Once an order is marked as Delivered by the shipping carrier, it is considered fulfilled.

If your tracking shows delivered but you cannot locate your parcel, please:

• Check with household members or neighbours
• Contact the carrier directly
• Notify us within 3 days of the delivery update

We will assist where possible with a carrier investigation.

If a parcel is confirmed lost in transit by the carrier, we will offer either a replacement or a full refund.

Customers are responsible for ensuring the shipping address provided at checkout is correct.

If an order is returned due to an incorrect or incomplete address, reshipping fees may apply.