Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Arden & Tide.
The terms “we”, “us”, and “our” refer to Arden & Tide. Arden & Tide operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).
By accessing or purchasing from our store, you agree to be bound by these Terms of Service, including any additional policies referenced herein such as our Shipping Policy, Returns Policy, and Privacy Policy.
If you do not agree to these Terms, you may not access or use our Services.
SECTION 1 — ELIGIBILITY
By using this website you confirm that:
• you are at least 18 years of age
• you have the legal authority to enter into binding agreements
• any information provided is accurate and complete
You may not use our Services for any illegal or unauthorized purpose.
SECTION 2 — ACCOUNTS
You are responsible for maintaining the confidentiality of your account and password.
You agree to accept responsibility for all activities that occur under your account.
Arden & Tide reserves the right to terminate accounts that violate these Terms.
SECTION 3 — PRODUCT INFORMATION
We strive to display product colors and images as accurately as possible.
However we cannot guarantee that your device display will perfectly represent product colors or textures.
Product descriptions and prices may change without notice.
We reserve the right to discontinue products at any time.
SECTION 4 — ORDERS
All orders placed through our website are subject to acceptance and availability.
Arden & Tide reserves the right to:
• refuse or cancel orders
• limit quantities purchased
• cancel suspicious or fraudulent orders
Orders may be cancelled if:
• payment cannot be processed
• fraud risk is detected
• stock becomes unavailable
• incorrect pricing occurs
If an order is cancelled after payment, a full refund will be issued.
SECTION 5 — PRICING
All prices listed are in AUD unless stated otherwise.
Prices may change without notice.
Taxes, shipping costs, and duties may be added at checkout.
SECTION 6 — SHIPPING AND DELIVERY
Delivery times provided are estimates only.
We are not responsible for delays caused by:
• carriers
• customs
• weather
• logistics disruptions
• events outside our control
Once an order is handed to the carrier, risk of loss transfers to the customer.
Customers are responsible for ensuring the accuracy of their shipping address.
Arden & Tide is not responsible for orders delivered to incorrectly provided addresses.
SECTION 7 — DELIVERY CONFIRMATION
Orders marked “Delivered” by the shipping carrier are considered fulfilled.
If a customer claims non-receipt of a delivered package, Arden & Tide may require:
• carrier investigation
• proof of identity
• confirmation of delivery address
Refunds or replacements are not guaranteed for packages confirmed as delivered.
SECTION 8 — FRAUD PREVENTION
We reserve the right to cancel orders suspected of:
• fraudulent activity
• unauthorized payment use
• abuse of promotions
• reselling activity
Additional verification may be required for certain orders.
SECTION 9 — PROMOTIONS AND DISCOUNTS
Promotional offers may be subject to additional terms.
We reserve the right to cancel orders that abuse discount codes, promotional offers, or sales events.
Discount codes may not be combined unless explicitly stated.
SECTION 10 — INTELLECTUAL PROPERTY
All content on this website including:
• product images
• branding
• logos
• graphics
• written content
is the property of Arden & Tide and protected by copyright and intellectual property laws.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
SECTION 11 — THIRD PARTY SERVICES
Our website may contain links to third-party websites.
Arden & Tide is not responsible for the content or policies of those websites.
Use of third-party services is at your own risk.
SECTION 12 — CUSTOMER FEEDBACK
By submitting reviews, comments, or other content, you grant Arden & Tide a non-exclusive, royalty-free, worldwide license to use such content for marketing or promotional purposes.
SECTION 13 — PROHIBITED USE
You may not use the Services:
• for illegal purposes
• to violate intellectual property rights
• to distribute malicious software
• to collect personal data from others
We reserve the right to terminate access for violations.
SECTION 14 — DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available.”
Arden & Tide does not guarantee that:
• the website will be uninterrupted
• the website will be error-free
• the results of using the Services will meet expectations
SECTION 15 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, Arden & Tide shall not be liable for:
• indirect damages
• loss of profits
• loss of data
• consequential damages
arising from the use of our Services or products.
SECTION 16 — INDEMNIFICATION
You agree to indemnify and hold Arden & Tide harmless from claims arising from:
• your violation of these Terms
• misuse of the Services
• violation of laws or third-party rights.
SECTION 17 — GOVERNING LAW
These Terms shall be governed by the laws of Australia.
Any disputes shall be resolved in the courts located in the jurisdiction where Arden & Tide operates.
SECTION 18 — CHANGES TO TERMS
We may update these Terms at any time.
Continued use of the website after changes constitutes acceptance of the updated Terms.
SECTION 19 — CONTACT INFORMATION
Questions regarding these Terms should be sent to:
info@arden-n-tide.com